Whitelist Castline Systems Email

Due to the growing problem of unsolicited and unwanted commercial emails, many web mail services (i.e. Yahoo, Hotmail, etc.) and email applications (i.e. Outlook 2003, Mozilla Thunderbird, etc.) have taken measures to automatically filter bulk emails. Unfortunately, these filters end up blocking many newsletters and legitimate emails in addition to spam. Our notifications to you are not immune, and so these filters may incorrectly block any invoices, important information or even technical support, preventing it from ever reaching your inbox.

We recommend that you take the simple steps outlined below to help ensure that our mailings actually reach you. Even if you are currently receiving our mailings, we still advise you to follow these recommendations as a way to prevent future problems. We thank you for your time and effort and hope that you will continue to enjoy our newsletters and notices.

Whitelist Instructions

A whitelist is a list of email addresses that you want to receive email from. By adding an address to your whitelist, you are telling the email system not to filter email from that address. Follow the instructions below to add us to your whitelist, to ensure that you receive our mailings after you subscribe.

IP Addresses to Whitelist:

The following IP addresses should be added to your whitelist:

  • 91.186.30.14  castlinesystems.co.uk
  • 91.186.30.57  secure.castlinesystems.co.uk

Email Instructions:

AOL

If you have been expecting mail from us but our mailings aren't getting through, our mailing may be in your AOL Spam Folder. Please use your web mail to check your Spam Folder. If our mailing is in your AOL Spam Folder, open our mailing and click the This Is Not Spam button.

Yahoo

IIf you have been expecting mail from us but our mailings aren't getting through, check if the mailing is in your Yahoo Bulk Folder. If our mailing is there, open our mailing and click the Not Spam button. Next, check to see if the mailing's email address is in your "Blocked Addresses" list. If you see orders@castlinesystems.co.uk or support@castlinesystems.co.uk on this list, select it and click the Remove Block button.

Hotmail

If you have been expecting mail from us but our mailings aren't getting through, make sure that the mailing is not being sent to your Junk E-Mail Folder. If our mailing is there, open the mailing and click the Not Junk button. Next, check to see if the mailing's email address is in your Blocked Senders list. If you see orders@castlinesystems.co.uk or support@castlinesystems.co.uk on this list, select it and click the Remove button.

Gmail

If you have been expecting mail from us but our mailings aren't getting through, make sure that the mailing has not been mistakenly marked as Spam:

  1. Click Spam along the left side of any Gmail page.
  2. Check mark the box next to our mailing.
  3. Click Not Spam button along the top.

Mozilla Thunderbird

Initially, the automatic junk mail detection for incoming messages might not be very accurate and you should check your Junk folder to see our mailings have been mistakenly detected as junk. To prevent this from happening in the future, you need to mark our mailing as not junk. Do this by right-clicking on our mailing and choose "Mark -< As Not Junk".

Netscape Mail

Netscape Mail Web-Based Email has no filters and spam protection. Therefore, you can enjoy our mailing without do anything further, because it will not be mistakenly filtered.

Outlook 2003

If the Junk E-Mail Filter accidentally catches our mailings, it will be located in your Junk Mail Folder.  If you find any mail from Castline Systems located there, simply right-click on the message, click Junk Mail, then add senders domain (@example.com) to safe senders list. Lastly you will need to drag the message into your inbox, and no future e-mail from us will be inspected by the filter.

Others

If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, just by adding our From addresses, orders@castlinesystems.co.uk or support@castlinesystems.co.uk, to your address book, safe list, white list or contact list will be sufficient.

If our mailings are not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find our mailing, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select our mailing and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your mail application.

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